BE comes Highly Recommended in Customer Service Awards

The votes have been cast, the results are in, and here at BE we have some good news for you to celebrate the new year: we’ve been awarded a shiny silver medal in the Think Broadband Customer Ratings Awards 2009!

BE duked it out in the Large ISPs category of the awards, which are based on the customer service ratings submitted by all Think Broadband users from the beginning of 2009 to mid-December. Our parent company O2 retained its top spot as it did in 2008, where BE also took the second spot.

Tom Williams, Head of Operations at BE Broadband, said: “We’re particularly delighted with the award as they are based on customer ratings. We’re continuing to work hard at improving our customer services, so to be recognised like this will encourage us to keep improving BE Broadband for the benefit of our members.”

Felix Geyr, Head of Home and Broadband at O2 (and ex-Managing Director at BE) added: " The fact that BE Broadband has come a close second to O2 again shows we are committed to our customers across both our businesses. We’re very proud that our customers are pleased with our broadband customer service and we will continue to focus on this in 2010."

The award was fantastic news for all of the team here at BE Broadband, so a huge thanks to all of those who voted for BE!